Last updated: July 18, 2026

Overview

Cardprohub creates made-to-order printed products based on the options and artwork submitted by each customer. This Shipping Policy explains our production process, shipping charges, estimated delivery times, tracking, customs responsibilities, and what to do if an order is delayed, lost, or damaged.

Production Time

Production begins after payment has been successfully received and all required artwork and order information have been submitted.

If we need clarification, replacement artwork, or approval before printing, production will begin or resume after we receive the required information from the customer. Delays in responding to artwork questions may affect the estimated completion date.

Because every order is custom-made, production times may vary depending on the paper stock, quantity, finishing options, artwork requirements, and current production schedule. Any production or dispatch estimate shown on our website or provided by our support team is an estimate unless we expressly confirm a guaranteed date in writing.

If your order is time-sensitive, please contact us before placing the order.

Shipping Costs

Standard shipping is included in the product price for destinations that are available during checkout, unless otherwise stated on the product page or during checkout.

Expedited shipping, special delivery arrangements, address changes after dispatch, or reshipment caused by an incorrect address may require an additional charge. We will inform you of any additional charge before proceeding.

Estimated Delivery

Delivery time begins after production is complete and the order has been handed to the shipping carrier.

International delivery times may vary depending on the destination, shipping carrier, customs clearance, local delivery conditions, holidays, weather, and other circumstances outside our reasonable control.

We cannot guarantee an exact delivery date unless a guaranteed delivery service has been expressly agreed to in writing.

Tracking Information

When tracking is available, the tracking number will be sent to the email address used for the order. Tracking information may take several business days to update after the package has been dispatched.

Customers are responsible for monitoring tracking updates and contacting us promptly if a delivery issue appears.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address, recipient name, telephone number, postal code, and any other information required for delivery.

Please contact us as soon as possible if you need to change the shipping address. We cannot guarantee that an address can be changed after production or shipment has begun.

Cardprohub is not responsible for failed delivery caused by an incorrect or incomplete address supplied by the customer. Additional shipping charges may apply if an order must be shipped again.

Customs, Duties, and Taxes

International orders may be subject to customs inspections, import duties, taxes, brokerage charges, or other fees imposed by the destination country or local authorities.

Unless expressly stated otherwise during checkout, these charges are not included in the product price or standard shipping and are the responsibility of the recipient. Cardprohub does not control these charges and cannot predict their amount.

Customers are responsible for confirming any local import requirements before placing an order.

Shipping Delays

We make reasonable efforts to produce and dispatch orders within the estimated time. If we become aware that we cannot dispatch an order within the time previously stated, we will contact the customer with updated information and the available options.

Where required by applicable law, these options may include accepting a revised dispatch date or cancelling the affected order for a refund.

Carrier delays, customs delays, severe weather, transportation interruptions, public holidays, and other events outside our reasonable control do not normally qualify as production defects. However, we will assist customers with reasonable carrier enquiries when possible.

Lost or Damaged Packages

If a package arrives damaged, please keep the product, packaging, shipping label, and all packing materials. Contact us through our Support page as soon as possible and preferably within seven calendar days of delivery.

Please provide the order number, photographs of the outer packaging, shipping label, damaged products, and any other information reasonably required to investigate the issue.

If tracking has not updated for an unusual period or the package appears to be lost, please contact us so that we can investigate with the shipping carrier.

Contact Us

For questions about production, shipping, tracking, or delivery, please contact us through the Support page on Cardprohub.com.