Last updated: July 18, 2026
Introduction
This Privacy Policy explains how Cardprohub collects, uses, stores, and shares personal information when you visit Cardprohub.com, create an account, place an order, upload artwork, contact us, or otherwise use our website and services.
By using our website, you acknowledge that your information will be handled as described in this Privacy Policy.
Information We Collect
We may collect information that you provide directly to us, including your name, email address, telephone or WhatsApp number, billing address, shipping address, account details, order number, product selections, customer service messages, and other information submitted through our website.
When you place a custom printing order, we may also collect artwork, logos, names, job titles, business contact information, images, designs, and other content contained in the files you upload.
Please do not include sensitive personal information in uploaded artwork unless it is necessary for your order and you have the legal right to provide it.
We may automatically collect technical information, including your IP address, browser type, device type, operating system, referring pages, pages visited, approximate location, cookie identifiers, and information about how you interact with our website.
How We Use Information
We may use personal information to:
- Operate and maintain our website.
- Create and manage customer accounts.
- Process payments and fulfil orders.
- Review artwork and manufacture customised products.
- Arrange shipping and provide tracking information.
- Communicate about orders, artwork, payments, delivery, and support requests.
- Prevent fraud, misuse, and security incidents.
- Maintain financial, tax, and business records.
- Improve our products, website, and customer experience.
- Comply with legal obligations and resolve disputes.
- Send marketing communications when permitted by law and, where required, with consent.
Legal Bases for Processing
Where applicable data protection law requires a legal basis, we process personal information because it is necessary to perform a contract with you, comply with a legal obligation, pursue legitimate business interests, protect legal rights, or because you have provided consent.
You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect processing that occurred before consent was withdrawn.
Payments
Payments are processed by third-party payment providers, such as PayPal when that payment method is selected. Cardprohub does not normally receive or store complete payment card details.
Payment providers process information according to their own privacy policies and security practices.
How We Share Information
We may share personal information with service providers that help us operate our business, including website hosting providers, WordPress and WooCommerce service providers, payment processors, email providers, analytics providers, production partners, shipping carriers, customs agents, professional advisers, and customer support providers.
We may also disclose information when reasonably necessary to comply with the law, respond to lawful requests, prevent fraud, protect our rights or customers, enforce our policies, or complete a business transfer.
We do not rent or sell personal information as a regular business practice.
Cookies and Analytics
Our website may use cookies and similar technologies to keep the website functioning, maintain shopping cart and account sessions, remember preferences, understand website usage, improve performance, and support analytics.
Strictly necessary cookies may be used to provide services requested by the user. Where required by law, optional analytics, advertising, or similar cookies will only be activated after the user has made an appropriate choice through our cookie consent system.
You can manage cookies through your browser settings and, where available, through the cookie settings provided on our website. Disabling necessary cookies may prevent parts of the website, shopping cart, checkout, or account system from working correctly.
International Data Transfers
Cardprohub serves customers internationally. Personal information may therefore be processed or stored in countries other than the country where you live.
Where required, we will take reasonable steps to use appropriate safeguards for international transfers of personal information. Data protection laws in another country may differ from those in your country.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on the type of information, order fulfilment requirements, customer support needs, fraud prevention, accounting and tax obligations, legal requirements, and the need to establish or defend legal claims.
Uploaded artwork and order files may be retained for production, customer support, reprint requests, dispute resolution, and record-keeping. Customers may contact us to request deletion, subject to legal or operational retention requirements.
Your Privacy Rights
Depending on your location, you may have rights to request access to personal information, correct inaccurate information, request deletion, restrict or object to certain processing, request data portability, or withdraw consent.
You may also have the right to complain to a data protection authority in your country.
These rights may be subject to legal exceptions. We may request information necessary to verify your identity before responding.
Data Security
We use reasonable administrative, technical, and organisational measures to protect personal information. However, no website, transmission method, or storage system can be guaranteed to be completely secure.
Customers are responsible for protecting their account credentials and should contact us promptly if they believe their account or personal information has been compromised.
Children’s Privacy
Our website and custom printing services are not directed to children. We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us, please contact us so that we can review and delete the information where appropriate.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal obligations. The revised version will be posted on this page with an updated revision date.
Contact Us
For privacy questions or requests, please contact us through the Support page on Cardprohub.com.